Privacy Policy

Effective date:

EWALOTTA EM LTD (“we”, “our”, “us”) respects your privacy. We collect only the information needed to fulfil orders, provide customer support, and improve our services. This may include your name, contact details, delivery address, and order history.

How we use data: to process purchases, schedule deliveries/assemblies, respond to enquiries, and maintain product warranties.

Retention: we retain data only as long as necessary for the purposes above or as required by law.

Sharing: we may share limited data with delivery and installation partners to complete your order. We do not sell personal data.

Your rights: you may request access, correction, or deletion of your data where applicable. Contact support@ewalotta.com.

Security: we use reasonable technical and organisational measures to protect your information.

Terms & Conditions

By using our website or placing an order with EWALOTTA EM LTD, you agree to these terms.

• Products & Availability: items, finishes, and pricing are subject to change. Custom orders may have extended lead times and limited return rights.
• Orders & Payment: orders are confirmed when we acknowledge your payment or deposit. We reserve the right to decline an order and refund you promptly.
• Delivery & Assembly: estimated dates are indicative. Missed appointments may incur a re-delivery fee.
• Returns: standard items may be returned within 14 days if unused and in original packaging. Custom or made-to-order items may be non-returnable.
• Warranties: manufacturer warranties apply where provided. Misuse or improper installation voids coverage.
• Liability: to the maximum extent permitted by law, our liability is limited to the amount you paid for the relevant product/service.
• Governing Law: these terms are governed by the laws of England and Wales.

For questions, contact support@ewalotta.com.